Shipping policy

Getting Your Patches to You

We know that once you've hit "order," you just want your patches to show up. Here's exactly how shipping works with PowerUp Patches, from the moment you check out to the moment it lands on your doorstep.

Order Processing Time

All orders are processed within 1–2 business days of being placed (Monday–Friday, excluding public holidays). Orders placed after 12pm AEST/AEDT may be processed the following business day.

You'll receive a confirmation email as soon as your order is placed, and a shipping confirmation email with tracking details once it's on its way.

Note: during peak periods (sales, new product launches, or festival season), processing may take a little longer. We'll always let you know if that's the case.

Shipping Within Australia

Delivery times are estimates provided by our shipping carriers and start from the date of dispatch, not the date of order. Delivery times may vary slightly for regional and remote areas.

International Shipping

We currently ship to New Zealand, United States, United Kingdom. International orders typically arrive within 7–14 business days, depending on destination and customs processing. Shipping cost will be calculated at checkout.

Please note:

• International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These are the responsibility of the customer and are not included in your order total.
• Delivery times may be extended due to customs clearance, which is outside of our control.

If your country isn't listed at checkout, drop us a line at hello@poweruppatches.com — we're expanding where we ship and may be able to help.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number and a link to follow your package's journey. If you haven't received tracking within 3 business days of ordering, check your spam folder first, then reach out to us — we're happy to chase it up.

Shipping Delays

While we do everything we can to get your order to you on time, delivery estimates are just that — estimates. Delays can occasionally happen due to carrier volume, weather, public holidays, or circumstances outside our control. We appreciate your patience, and if something seems off with your delivery timeline, we're only ever an email away.

Incorrect Address

Please double-check your shipping address at checkout — we're not able to make changes once an order has been processed for dispatch. If you notice an error immediately after ordering, email us as soon as possible at hello@poweruppatches.com and we'll do our best to catch it before it ships. PowerUp Patches is not responsible for orders delivered to an incorrectly entered address.

Lost or Damaged Orders

If your order arrives damaged, or doesn't arrive at all within the estimated delivery window, please contact us at hello@poweruppatches.com with your order number. We'll work with you and our shipping carrier to sort out a resolution — whether that's a replacement or a refund.

Questions?

Shipping stuff can get confusing — if anything here doesn't quite answer your question, just reach out:

Email: hello@poweruppatches.com Based in: Sydney, NSW 2000, Australia